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FAQs

COPYRIGHT

The copyrights on all works of art displayed on 3DogArt belong to the Sellers, unless otherwise noted. No copying or downloading of any matter displayed is allowed for any reason without the prior written consent of the Seller, including for commercial or any use whatsoever. Copying, printing, or downloading any image on this website is prohibited. Please respect the rights and wishes of our artists and sellers. For any use under the Fair Use clause of copyright law, you must contact 3DogArt for permission. Remember, the artists work hard and they do not deserve to have their legal rights ignored, or their work exploited, by anyone, for any reason.

PRIVACY

We know that even in the 21st century, many of you may be concerned about privacy considerations. 3DogArt is in the business of exhibiting and selling art. We are not in business to sell mailing lists or any information about our customers. 3DogArt will not give out any customer information. All information submitted will be held strictly confidential.

SECURITY

3DogArt uses a secure server to encrypt all personal information that is sent to us involving making a transaction online. Information that is submitted to make a purchase is encrypted when submitted to us over the internet. That means nobody else can read it. The SSL (Secure Sockets Layer) technology is employed to guarantee the security of your personal and credit card data at all times. The Verisign system, one of the most respected in the industry, is used for all credit card transactions.

PROVISO

While 3DogArt makes every effort to give you an accurate and detailed description of all works, please keep in mind that the image you see may look a little different from the original. The digitization of two or three dimensional artworks may result in an image that is slightly off in color or texture representation. This may, for example, depend on the quality of the scan or the scanner, or the circumstances of the taking of a digital photograph. The size or type of computer image file, any software editing of the image, or lighting sources, may be factors. Please also note that all images online bear the 3DogArt watermark; it will not appear on the delivered artwork. So if you have questions about the original, please contact us before you buy. And please keep this in mind when you make a purchase, and don't worry about it. Enjoy the works for the artist's skills, and for the characteristics that drew you to the work in the first place.

GUARANTEE

If any work is damaged in shipping, we will try to replace it. If it is a multiple such as a photograph or print, we will obtain another one. If it is one of a kind, we will refund your purchase price. If there is any serious problem, please contact us immediately.

PRIVACY POLICY

We know that even in the 21st century, many of you may be concerned about privacy considerations. 3DogArt is in the business of exhibiting and selling art. We are not in business to sell mailing lists or any information about our customers. 3DogArt will not give out any customer information. All information submitted will be held strictly confidential.

RETURNS

You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.


SHIPPING

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

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